Terms of service

Terms of Service – Unya Store (UAE Jurisdiction)

Last updated: 28 November 2025

Welcome to Unya Store. These Terms of Service govern your use of our website, products and services. By accessing or making a purchase from our site, you agree to be bound by these Terms as well as all applicable laws and regulations of the United Arab Emirates, including the UAE Consumer Protection Law, UAE eCommerce Law and UAE Civil Transactions Law.

If you do not agree with these Terms, please discontinue use of our website immediately.

1. Company Information

Unya Store
Email: contact@unyastore.com
Location: United Arab Emirates

Unya Store operates as a premium brand specializing in 100% natural silk products.

2. Eligibility

By using our site, you confirm that:

  • You are at least 18 years old.
  • You have the legal capacity to enter binding agreements.
  • You are using the website in compliance with UAE laws.

3. Product Information

We take great care to provide accurate descriptions, images and details of our silk products. Please note:

  • Slight color variations may occur depending on screen settings.
  • Natural fiber textures or irregularities are not considered defects.
  • All products are subject to availability.
  • Prices and product details may change without notice.

4. Orders & Payments

By placing an order, you agree that:

  • The information you provide is accurate and complete.
  • You are authorized to use the selected payment method.
  • Your order is subject to acceptance and product availability.

We reserve the right to refuse or cancel orders, limit quantities, or correct pricing errors.

All payments must be completed at checkout. Fraudulent or unauthorized use of payment methods will result in cancellation.

5. Pricing & Currency

Prices are displayed in the currency shown on the website and may include or exclude taxes depending on your location. Shipping costs are displayed during checkout.

6. Shipping & Delivery

Delivery times vary based on destination. Although we aim for timely delivery, delays may occur due to customs, logistics or other external factors.

Customers are responsible for customs duties or import charges unless otherwise stated. Full details are available in our Shipping Policy.

7. Returns & Refunds

Due to the delicate and hygienic nature of silk, returns are accepted only under the conditions listed in our Refund & Return Policy, which forms part of these Terms.

8. Intellectual Property

All website content—including text, images, branding, product descriptions, logos and designs—is owned by Unya Store and protected under UAE intellectual property laws.

You may not copy, reproduce, modify, distribute, sell or use any content for commercial purposes without written permission.

9. Prohibited Activities

You agree NOT to:

  • Engage in fraudulent, abusive or illegal activities.
  • Interfere with website security or performance.
  • Attempt to access restricted areas or data.
  • Introduce harmful software, viruses or scripts.
  • Scrape, extract or misuse website content.
  • Exploit return or chargeback systems.

Violations may result in account suspension and legal action under UAE law.

10. Limitation of Liability

As permitted by UAE law, Unya Store shall not be liable for indirect, incidental or consequential damages arising from site usage or product purchases.

Our total liability is limited to the amount paid for the product in question.

11. Privacy & Data Protection

We comply with the UAE Personal Data Protection Law (PDPL). Please refer to our Privacy Policy for full details on how we manage and protect your data.

12. User Accounts

If you create an account, you are responsible for keeping your login credentials confidential and for all activity under your account.

We may suspend or terminate accounts exhibiting suspicious or non-compliant behavior.

13. Third-Party Services

We may use third-party payment processors, logistics companies or applications. Unya Store is not responsible for their performance, policies, errors, delays or security practices.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of the United Arab Emirates. Any disputes will be resolved first through amicable negotiation, and if unresolved, through the UAE courts.

15. Amendments to These Terms

We may update these Terms at any time. The latest version will always be available on this page. Continued use of the website after changes means you accept the updated Terms.

16. Contact Information

If you have questions or concerns about these Terms, please contact us:

contact@unyastore.com